Customer reviews

Our mission is to provide the best booking experience, a great selection of tours and awesome customer service. We give honest advice and only recommend tours and suppliers that we trust and would choose ourselves. Here are quotes from some of our happy customers.

We love to hear back from our customers, please send your review to us via email to support@getlocal.is or submit a review through Trustpilot, Facebook or Google. Please be as open an honest as you can about our service and the products we offer.

Reviews from our customers

Hollie J (from the UK)

Excellent customer service

"We booked a snowmobiling excursion via GetLocal in February. Booking in the first instance was really easy, and customer service was great. I had to cancel one of our 5 places at short notice and was provided a full refund for that place with no problems.

Response time to emails is super quick and everyone I communicated with was friendly and helpful. Would definitely recommend them and I will book through them again on our next visit to Iceland!

Thanks for a great trip!" 

Heather F (from the USA)

GetLocal is an amazing company

GetLocal is more than just a booking service - with GetLocal, you get the people behind the company. On my trip to Iceland, I was trying to book a tour at 4am for the next morning. No other services had tour available, but GetLocal did! With their aggregation of empty spots from tour companies across Iceland, I was able to find a spot on a Glacier Hike tour. The morning of the hike, the founder Einar ensured I made it smoothly to the pickup location for the Glacier Hike tour. It was an INCREDIBLE tour and an unforgettable day. GetLocal is surely the easiest-to-use, most painless booking service in Iceland. Thank you GetLocal!

Debbie J (from the USA)

Top Break

I used this company recently to book extra tours on our visit to Iceland. It was so easy to book a tour and you are personally taken care of by e-mail and nothing is too much trouble! I had double booked one tour because I was not sure what was included with my travel company, I sent a quick email to the company and they sorted it out within the half hour and booked me in on a different day! One tour was cancelled and a refund was received immediately!!

I would definitely recommend this company to family and friends. Fantastic service!!

Stef Butler (from the USA)

Generally good tour, great customer service

"Last minute booking (as we were let down with another tour) so there was some confusion with our pick up. Other than that, the tour guide was informative and the day well organised. 

I will say that Einar (from GetLocal), the gentleman who sorted it all out for me and chased our missing bus was wonderful, helpful and polite throughout."

Vitaly F (from Belarus)

Highly recommended!

"Travelling can be a quite exhausting experience. Finding the right place, the right adventure, something special and not too expensive — that’s what costs a lot of time and effort. Getlocal makes it easy. If you want to explore Iceland, you’ll find a fantastic overview of available options, affordable and accessible easily — in one place."

Greg T (from the USA)

Very responsive, very friendly

Einar and the team were great -- very easy to work with, and very responsive to my many questions.

Thanks again!

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