Customer reviews

Our mission is to provide the best booking experience, a great selection of tours and awesome customer service. We give honest advice and only recommend tours and suppliers that we trust and would choose ourselves. Here are quotes from some of our happy customers.

We love to hear back from our customers, please submit your review through our page on TripAdvisorTrustpilot, Facebook or Google. Please be as open an honest as you can about our service and the products we offer.

Reviews from our customers

Hollie J (from the UK)

Excellent customer service

"We booked a snowmobiling excursion via GetLocal in February. Booking in the first instance was really easy, and customer service was great. I had to cancel one of our 5 places at short notice and was provided a full refund for that place with no problems.

 

Response time to emails is super quick and everyone I communicated with was friendly and helpful. Would definitely recommend them and I will book through them again on our next visit to Iceland!

Thanks for a great trip!" 

Heather F (from the USA)

GetLocal is an amazing company

GetLocal is more than just a booking service - with GetLocal, you get the people behind the company. On my trip to Iceland, I was trying to book a tour at 4am for the next morning. No other services had tour available, but GetLocal did! With their aggregation of empty spots from tour companies across Iceland, I was able to find a spot on a Glacier Hike tour. The morning of the hike, the founder Einar ensured I made it smoothly to the pickup location for the Glacier Hike tour. It was an INCREDIBLE tour and an unforgettable day. GetLocal is surely the easiest-to-use, most painless booking service in Iceland. Thank you GetLocal!

Debbie J (from the USA)

Top Break

I used this company recently to book extra tours on our visit to Iceland. It was so easy to book a tour and you are personally taken care of by e-mail and nothing is too much trouble! I had double booked one tour because I was not sure what was included with my travel company, I sent a quick email to the company and they sorted it out within the half hour and booked me in on a different day! One tour was cancelled and a refund was received immediately!!

 

I would definitely recommend this company to family and friends. Fantastic service!!

Stef B (from the USA)

Generally good tour, great customer service

"Last minute booking (as we were let down with another tour) so there was some confusion with our pick up. Other than that, the tour guide was informative and the day well organised. 

I will say that Einar (from GetLocal), the gentleman who sorted it all out for me and chased our missing bus was wonderful, helpful and polite throughout."

Vitaly F (from Belarus)

Highly recommended!

"Travelling can be a quite exhausting experience. Finding the right place, the right adventure, something special and not too expensive — that’s what costs a lot of time and effort. Getlocal makes it easy. If you want to explore Iceland, you’ll find a fantastic overview of available options, affordable and accessible easily — in one place."

Kaitlyn H (from the USA)

By far the best customer service I've ever experienced

"By far the best customer service I've ever experienced, travel related or otherwise. I was nervous that I hadn't received a confirmation from one of my tours that I had booked. So I emailed customer support and heard back very quickly. They figured out what was wrong, sent me my confirmation and even figured out the closest pick up spot from my airbnb. Very friendly and helpful!"

Sandra H (from the UK)

Impressed with the live chat late in the evening

"The Golden circle tour was great. The ability to talk online with staff before booking was so helpful and really enabled us to decide if the tour was what we wanted. We were very impressed that we could do this quite late in the evening!"

Greg T (from the USA)

Very responsive, very friendly

Einar and the team were great -- very easy to work with, and very responsive to my many questions.

Thanks again!

Ema I (from Hong Kong)

You are so helpful!

"We very much enjoyed our holiday in Iceland, we were lucky we got nice weather. Thank you so much for your help to book all tours for me. You are so helpful!"

Sofia L (from the UK)

Amazing customer service

"I accidentally booked a whale watching trip in the north and wanted to change it to Reykjavik as that is where I was staying I was very worried I would not be able to change it or get a refund. However Einar was so helpful and professional and rebooked another tour for me without a problem and even went out of his way to recommend other things to do in Reykjavik, one of the nicest people I've ever had the pleasure of dealing with in customer service ! Such an asset to a great company ! Thank you for making my day so much better Einar :) "

Aouni W (from France)

Great tips and attentive service

"This was our first visit to Iceland, Einar gave us several great tips and kindly advised us. He was very pleasant and understanding. Our Glacier day booked with getLocal was fantastic. The after-sales service is very kind and the team is always helpful and attentive. I highly recommend getLocal for a nice stay in Iceland. "

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